Loading...

Processing your request

Thank you for your patience.

Skip to main content
Aep Ohio
  • My Account
    • Account Summary
    • Bills & Payments
      • Bills & Payments Overview
      • View Your Bills
        • Billing History
        • View Bill
        • Understanding Your Bill
      • Pay Your Bill
        • Make a Payment
        • Payment Activity
        • Payment Assistance
          • Payment Assistance Overview
          • Payment Assistance Programs
          • Bill Assistance Options
          • Payment Arrangement
          • Payment Extension
          • Winter Bill Help
        • Manage Payment Methods
        • AutoPay
        • Average Monthly Payments
      • Paperless Billing
      • Billing & Payment Programs
        • Programs Overview
        • Paperless Billing
        • AutoPay
        • Average Monthly Payments
        • Neighbor To Neighbor
        • Time of Use
      • Payment Assistance
      • Billing Alerts
    • Service Requests
      • Service Requests Overview
      • Start, Stop or Transfer Your Service
        • Overview
        • Start Service
        • Stop Service
        • Transfer Service
      • Modify Service
        • Change or Upgrade Your Service
        • Modify Home Service
        • Modify Business Service
      • Security Deposits
      • Meter Reading Schedule
      • Request a Letter of Credit
      • Electric Choice
    • Your Energy Usage
      • Energy Usage Summary
      • Ways To Save
      • Compare Rates
        • Compare Rates Overview
        • Your Energy Usage
      • Energy Tools FAQ
    • Account Settings
      • Account Settings Overview
      • Notifications
        • Notifications Overview
        • Usage Notifications
      • Manage Multiple Accounts
        • View Your Accounts
        • Add Account
        • Remove Account
        • Change Default Login Account
      • Change Account Password
      • Change Email Address
      • Change Mailing Address
      • Change Phone Number
      • Change Profile Name
    • Business Accounts
  • Outages
    • Outages Overview
    • Report Power Outage
    • Check Outage Status
    • View Outage Map
    • Outage Alerts
    • Report Other Problem
      • Report Safety Hazard
      • Report Tree Problem
      • Report Streetlight Problem
      • Report Leased Light Problem
      • Report Power Theft
    • Outages FAQ
    • Outage Verification Letter
  • Savings
    • Savings Overview
    • Money and Energy Savings for Your Home
      • Home Savings Overview
      • Money Saving Programs
      • HELP Program
      • Save Energy
        • Save Energy Overview
        • Appliances & Electronics
        • Heating & Cooling
        • Landscaping
        • Lighting
        • Water Heating
    • Money and Energy Savings for Your Business
      • Money and Energy Savings for Your Business Overview
      • Save Energy
        • Save Energy Overview
        • Heating & Cooling (HVAC)
        • Lighting
        • Motors & Drives
        • Refrigeration
      • AEP Ohio Newsletter
      • Temperature Tracker
      • Savings Toolkit
    • Your Energy Usage
    • Payment Assistance
    • Electrification
      • Electrification Overview
      • Find a Solution Provider
      • Technology Library
  • Community
    • Community Overview
    • Linden Community
    • Caring For Our Community
      • Caring For Our Community Overview
      • Volunteering
      • Neighbor to Neighbor
      • Featured Stories
    • Growing Our Community
      • Growing Our Community Overview
      • Community & Customer Experience/External Affairs
    • Power Projects & Plans
      • Power Projects & Plans Overview
      • Electric Security Plan
      • Smart Grid
        • Smart Grid Overview
        • Smart Meters
      • Reliability & Tree Trimming
        • Reliability & Tree Trimming Overview
        • Plan Before You Plant
        • Danger Tree Program
        • Trees and Power Lines FAQ
        • Trim to Treat
        • Right Tree, Right Place
      • Trim to Treat
      • Underground Cable Project
      • Central
      • Eastern
      • Far South
      • Northeast
      • Northwest
      • Southeast
      • Southern
      • Italian Village
      • South Side
    • Energy Education
      • Energy Education Overview
      • Kids & Teachers
      • Recreation
      • Electric & Magnetic Fields
    • Clean Energy
    • Economic Development
    • Electric Cars
    • Electrification for Your Business
    • Featured Stories
  • Contact
    • Contact Us
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Report an Outage
    • Start, Stop & Transfer
    • Aepril Digital Assistant
  • Safety
    • Safety Overview
    • Order Safety DVD
    • Power Line Safety
    • Staying Safe at Home
    • Contractor Safety
    • Emergency Responders
    • Generator Safety for Businesses
  • Company
    • Company Overview
    • About Us
      • About Us Overview
      • AEP Ohio Electric Choice
        • AEP Ohio Electric Choice Overview
        • Choice for Business Customers
          • Choice for Business Customers Overview
          • Glossary for Business Customers
          • Lists of Active Providers
          • Notification & Metering Point
          • Questions to Ask a Potential Provider
          • Resources
          • Manage Usage History Access
          • Business FAQs
        • CRES Providers
          • CRES Providers Overview
          • Aggregator Registration
          • Business Partner Portal
          • CRES Calculations Processes
          • CRES Provider Handbook
          • CRES Provider Registration
          • CRES Provider Workshops
          • CRES Unaccounted For Energy
          • EDI Test Schedules
          • EDI Testing & Certification
          • Enroll From Your Wallet
          • Load Profiles
          • Meter Reading Schedule & Codes
          • Metering & Usage History
          • Power Broker Registration
          • Provider Support
          • Proxy Day Selection
          • PUCO Certification
          • Rate Ready
          • Service Territory Maps
          • Tariff & Revenue Class Codes
          • Time of Use (TOU) Rates Transition Plan
          • Transmission
        • CRES Letter of Authorization
          • CRES Letter of Authorization Overview
          • Add New Letter of Authorization
          • Letter of Authorization FAQs
        • Choice for Residential Customers
          • Choice for Residential Customers Overview
          • Glossary
          • Lists of Active Providers
          • Manage Usage History Access
          • Other Resources
          • Residential FAQs
      • AEP Ohio Leadership
      • AEP Ohio Electric Rates
        • AEP Ohio Electric Rates Overview
        • 2024 Residential Bill Updates
        • Generation Supply
        • Compare Rates
    • Economic Development
      • Economic Development Overview
      • AEP Economic Development
      • Rate Stabilization Plan Grants
      • Shale Oil and Gas Location
    • News Releases
      • News Releases Overview
      • AEP Ohio Media Contacts
    • Careers
    • Legal Notices
    • Media Gallery
  • Clean Energy
    • Clean Energy Overview
    • Electric Cars
      • Electric Cars Overview
      • Programs & Offers to Help You Drive Electric
      • Plug-In Electric Vehicle Rate
      • Electric Vehicles for Your Business
        • Electric Vehicles for Your Business Overview
        • Electrification for Business
        • Public Charging Plug-In Electric Vehicle Rate
    • Electrification for Your Business
      • Electrification for Your Business Overview
      • Electric Forklifts
    • Environment
    • Renewable Energy
      • Renewable Energy Overview
      • Solar
        • Solar Overview
        • Do's and Don'ts of Hiring a Contractor
        • How Residential Solar Panels Work
      • Wind
  • Business Customers
    • Business Summary
    • Business To Business
      • Business To Business Overview
      • Energy Provider RFPs
      • Pole Attachment Policy
      • Fuel Provider RFPs
    • Industry Solutions
      • Industry Solutions Overview
      • Economic & Business Development
      • Sustainability
      • Electrification
    • Builders & Contractors
      • Builders & Contractors Overview
      • Installing Generating Equipment
      • New Business Service
      • New Home Service
      • Requirements For Electrical Service
      • Temporary Service
    • Federal Tax Credits | Explore Grants & Incentives for Your Business
    • ESP V Customer Portal
Register Contact us
Give feedback
  • My Account(current)
    Account Summary
    Bills & Payments
    • View Bills
    • Pay Bill
    • Payment Activity
    • Payment Assistance
    • Billing Alerts
    • Security Deposits
    • Electric Rates
    Service Requests
    • Start, Stop & Transfer Service
    • Modify Service
    • Meter Reading
    • Letter of Credit
    Billing & Payment Programs
    • Paperless Billing
    • AutoPay
    • Average Monthly Payments
    Energy Usage
    • View Usage
    • Energy Saving Tips
    Business Accounts
    • Business Summary
    • Industry Solutions
    • Builders & Contractors
    • Business to Business
    Register
    Account Settings
    Change your email, phone number, and other settings on your profile
    Notification Preferences
    Get bill and outage alerts, or manage how we contact you
  • Outages(current)
    Outages Overview
    • Report an Outage
    • Check Outage Status
    • Outage Alerts
    • View Outage Map
    • Power Restoration FAQs
    • Outage Verification Letter
    Safety
    • Power Line Safety
    Report Other Problems
    • Safety Hazard
    • Tree Problem
    • Streetlight Problem
    • Leased Light Problem
    • Power Theft
  • Savings(current)
    Savings Overview
    Electrification
    Home Savings
    • Money Saving Programs
    • Energy Usage Dashboard
    • Energy Savings Tips
    Business Savings
    • Energy Saving Tips
    • Newsletter
    • Industry Solutions
    Payment Assistance
  • Community(current)
    Community Overview
    Caring for Our Community
    • Featured Stories
    • Volunteering
    • Neighbor to Neighbor Program
    Projects & Plans
    • Smart Meters
    • Reliability & Tree Trimming
    Economic Development
    Clean Energy
    • Environment
    • Recreation
    • Renewable Energy
    • Electric Cars
    • Solar
    Our Company
    • News Releases
    • About Us
    • Careers
  • Contact(current)
    Contact Overview
    Contact by Phone:
    • 1.800.672.2231
    Power out?
    • Report an Outage
    • Check Outage Status
    • View Outage Map
    Call 811 Before You Dig
    Careers
    Account Maintenance
    • Update Account Settings
    • Pay Bill
    • Get Payment Assistance
    • Start, Stop & Transfer
    • Notification Preferences
    Other Contacts:
    • Media Contacts
    Social Media:
    • Facebook
    • X
×
  1. Home

AEP Ohio 2020 Base Rate Case

In June 2020, AEP Ohio filed a rate case application with the Public Utilities Commission of Ohio. The application outlined our planned investments in the distribution system, demonstrated our past success in making reliability improvements, and asked the PUCO to allow us to continue making investments that make the grid more reliable.

The PUCO rate case process examines AEP Ohio�s operations and gives the public an opportunity to have their voice heard. During the proceedings the PUCO:

  • Reviewed AEP Ohio�s financial information
  • Took input from the Ohio Consumers� Council and other customer advocacy groups, including commercial and industrial customers
  • Held public hearings where AEP Ohio customers could share their thoughts
  • Oversaw formal hearings where witnesses testified in favor of or in opposition to the application

Rate Case Settlement

In March 2021, AEP Ohio along with 13 other parties, representing a variety of groups including residential, commercial and industrial customers announced a settlement in the case. The agreement enables AEP Ohio to expand and continue several programs it has put in place to address reliability and resiliency. Under the terms of the agreement, AEP Ohio will invest over the next four years in improvements that help prevent power outages, make restoring service safer and faster, and help the electric grid operate more efficiently.

The PUCO approved the settlement on November 17, 2021.

Benefits For You

It's all about keeping the power flowing to homes and businesses across Ohio and improving your service. The additional investment would mean:

  • A smarter, more resilient grid
  • More reliable electric service
  • More control over how you use energy

These investments will enable updates in technology, infrastructure, and programs that will modernize the grid, drive energy efficiency, and - over time - save you, our customers, time and money.

Rate Impacts

New rates will go into effect on December 1, 2021. A typical residential customer using 1,000 kilowatt-hours each month will see a small decrease in their bill compared to when the case was originally filed with the PUCO.

Customers will see an increase in the fixed customer charge from $8.20 to $10, but this change is offset by the reduction or elimination of other rates.

In addition, AEP Ohio is eliminating the reconnection fee for customers who have their service disconnect for non-payment.

These rates only impact the distribution portion of your bill. The generation charges are determined through a separate process, or by your contract with a competitive electric supplier. The transmission portion of your bill undergoes a separate rate review process.

What are �base rates�?

Base rates reflect the cost of delivering electricity to our customers, and inform the cost paid by our customers. These costs pay for the distribution system � the poles, wires and substations you see in your community � along with all of the costs it takes to keep this system running. These costs include reading meters, producing bills and customer service activities.

Why is AEP Ohio trying to increase rates while the economy is still recovering from the COVID-19 pandemic?

In a 2018 agreement between AEP Ohio and several others, we committed to filing a case to update the base rates for providing electric service by June 1, 2020. In light of the uncertainty the COVID-19 pandemic has created, we are also requesting that the PUCO delay the procedural schedule of the case by 60-days to avoid placing additional stress on our customers.

When will the new rates take effect?

New rates will become effective December 1, 2021.

As an AEP Ohio customer, how will I benefit from the activities outlined in the settlement?

Our crews work every day to make your service more reliable and offer you more control over how you use energy. Under the approved settlement, we will continue to replace aging equipment and upgrade it to smarter more efficient technology. The efficiency savings helps keep your energy costs down and the technology also helps us restore outages faster when they happen. But technology can�t stop a tree from taking down a wire, so we also plan to continue investing in trimming trees that are a threat to power lines. All of this work helps us keep your lights on.

What is the �customer charge� and why are you increasing it to $10 per month?

The customer charge is a fixed charge that appears on every customer�s bill. It�s supposed to cover the fixed costs of providing electric service. Those are costs that don�t change with the amount of electricity you use. The current fee has been in place for more than a decade. The new rate of $10 per month brings the customer charge in line with the rate of inflation we�ve seen since then.

What will the reconnection charge be under the new base rates?

The reconnection fee will now be $0. This is down from the prior level of $53 to $119 depending on the time of day and/or day of week.

  • Safety
  • Company
  • Clean Energy
  • Business
Need help? Call us.
800.672.2231
Customer Handbook
Visit AEP.com | Investors | AEP Careers | Electric Rates | Customer Choice | Requirements for Service
Use of this site constitutes acceptance of the AEP Terms and Conditions. Privacy Policy © 1996-2025 American Electric Power. All Rights Reserved.

Select your state handbook


  • Indiana Customer Handbook

  • Michigan Customer Handbook
  • Texas Customer Handbook

  • Arkansas: Your Rights as a Customer

  • Arkansas: "Arkansas Commercial/Industrial Price Options"

Loading video...


What Does "Remember User ID” Mean?

“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.

Security Code

Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.

If you have forgotten your security code, please call 800.672.2231.

Welcome back!

Please login to manage your account.

Forgot User ID or Password?
Register