Thank you for your patience.
We're here to help. If you have a non-emergency tree-related concern, please complete the below form, email us at AEPOhioForestry@aep.com or call 614.883.6987.
If you have a non-emergency tree trimming or removal request, please fill out our form below.
Please note: we will not trim or remove trees strictly to protect private property.
You should never attempt to cut back or remove trees near our power lines — serious injury or even death can occur. Working on trees near power lines should only be attempted by trained professionals.
Service line: We do not maintain trees and brush around the service line, which is the power line that runs from our pole to your house. If you plan to or are planning to hire a private tree contractor to trim or remove trees near the service line, please call 800.672.2231 as soon as possible and the Customer Solutions team will schedule a time for a crew to disconnect the service line.
Please report safety hazards immediately to 911 or to our Customer Solutions Center at 800.672.2231 (available 24 hours).
A safety hazard is a condition that poses an immediate risk to the public and can include:
If you see any fallen wire, STAY AS FAR AWAY AS POSSIBLE from it and anything it may be touching.
If a customer selects between a pole and house, please adjust the following pop-up message: That is the responsibility of the property owner. For your safety, call 800.672.2231 as soon as possible and the customer service team will schedule a time for a crew to disconnect the service line.
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