Free Virtual Home Energy Savings Walkthrough

Don't guess where your energy is going. Book a free, one-on-one virtual home energy savings walkthrough with an AEP Ohio Energy Advisor to find personalized ways to save money, all from your smartphone or tablet.

Schedule Your Free Walkthrough

How It Works

No technicians in your house, no software to download and zero cost to you.

• Connect Live: Ensure your smart phone or device is fully charged and connected to Wi-Fi or a strong cellular data service to chat with an Energy Advisor.
• Show Us Your Space: Walk through your home together, showing the Energy Advisor your windows, appliances and lighting.
• Get Your Roadmap: After the call, we'll send you a Custom Energy Report packed with ways to start saving on your electric bill.

Why Book a Virtual Walkthrough?

• 100% Free: This is a complimentary service for eligible AEP Ohio residential homeowners or renters who receive an electric bill directly from AEP Ohio.
• Expert Advice: Get real answers and support to help you save on your electric bill.
• Convenient: Pick a time that works best for you from the comfort of your home.

Book Now to Uncover Savings

It only takes a few minutes to set up your appointment.

Frequently Asked Questions

What is a Virtual Home Energy Savings Walkthrough?

A Virtual Home Energy Savings Walkthrough can help you understand how much energy your home uses and evaluate what steps you can take to improve efficiency. During the appointment, a professionally trained energy advisor will guide you through your home over a video call and gather information on your home, including insulation and air sealing, heating, cooling, hot water equipment, windows, thermostats, lighting, shower heads, aerators and more. Based on what you share, the advisor will identify energy-saving opportunities and provide personalized recommendations you can start using right away.

Who is eligible to participate in a Virtual Home Energy Savings Walkthrough?

A Virtual Home Energy Savings Walkthrough is available annually to residential homeowners or renters who receive an electric bill directly from AEP Ohio. Homes do not have to be all electric to qualify for the no-cost virtual home walkthrough. Commercial customers are not eligible.

How many times can I have a home energy walkthrough?

Each residential account can have a Virtual Home Energy Savings Walkthrough completed once per year.

What do I need to do to prepare for a Virtual Home Energy Savings Walkthrough?

Prior to the start of your appointment, please make sure to have:

1. Access to your heating/cooling equipment, basement, and attic (which may require a step ladder).
2. A strong Wi-Fi or cell connection and a fully charged battery on the device you plan to use for the walkthrough.
3. A way to take notes.
4. A flashlight (separate from the one on the device you will use).

Why does AEP Ohio want to help me lower my power bill?

We want you to know exactly what you're paying for and where your money is going. That's why we offer tools and programs to help you take control of your energy costs. Energy efficiency is one of the smartest ways we can work together to keep power reliable, affordable and sustainable for everyone.

Is a Virtual Home Energy Savings Walkthrough worth it?

Yes. Heating and cooling make up approximately 40% of your electric bill. For every air or duct leak you seal, you keep the warm or cold air produced in your home from leaking outside, saving you money on your bills and improving your home's comfort.

Will I receive an energy report?

Yes, you will receive an energy report via email to review after the walkthrough is complete.

Will AEP Ohio replace the energy-wasting items identified in my Virtual Home Energy Savings Walkthrough?

AEP Ohio's Virtual Home Energy Savings Walkthrough does not include replacement of anything identified in the home, however it can provide information to help you prioritize which home improvements would provide the most benefit for your home and energy costs. No energy efficiency items are provided through the program.

Why would I want to do this walkthrough?

The virtual walkthrough program is intended to educate the customer about what is using the most energy in their home and what upgrades would provide the most benefit and energy savings for them.

What will the advisor inspect as part of the home evaluation?

The virtual walkthrough will focus on the 10 key areas of the home to include, but not limited to: attic insulation, duct systems, air sealing, wall Insulation, lighting, heating and cooling systems, appliances and electronics, water heating, refrigerator, and windows and doors. AEP Ohio's goal is to make you aware of how much energy is being used in your home and what you can do to reduce your energy consumption.

Do I need to be home for the virtual walkthrough?

Yes, you will connect with your advisor virtually via smart phone or another smart device. During this time, you will walk the advisor through your home to review various equipment and appliances, insulation levels, lighting and review areas known for air infiltration.

Need further assistance?

We're here to help. Please call (888) 262-8770 between 8 a.m. and 5 p.m., Monday through Friday, with any questions. If you have questions about your electric bill, you can call AEP Ohio's Customer Solutions Center at (800) 672-2231.